Question 1

Is There An Order Minimum?

Accepted Answer

The minimum order quantity is 6 items (per design). Although, we always recommend ordering at least 24 items per design for the best pricing.

Question 2

What Is Your Turnaround Time?

Accepted Answer

Our typical turnaround time is 7-10 business days + shipping (if applicable).

Question 3

Can you Do Rush Orders?

Accepted Answer

Most of the time we can accommodate rush orders to meet a specific deadline. Certain jobs may be subject to a rush fee.

Question 4

Do You Have Any Screen Fees or Setup Fees?

Accepted Answer

No, we do not charge any screen fees or setup fees.

Question 5

How Is The Price Determined For Screen Printing?

Accepted Answer

The price for custom printed merchandise is primarily determined by four things:
   1. The total quantity of items you order (per design)
   2. The number of ink colors in your design(s)
   3. The number of print locations
   4. The product you select (brand, style, material)
 
Check out our Guide to Pricing (javascript:void(0))for more info.

Question 6

How Are Embroidery Prices Determined?

Accepted Answer

The price for custom embroidered merchandise is primarily determined by four things:
   1. The total quantity of items you order (per design)
   2. The number of stitches in your design(s)
   3. The number of decoration locations
   4. The product you select (brand, style, material)
 
Check out our Embroidery (javascript:void(0))section for more info

Question 7

Are Plus Sizes (2XL - 5XL) More Expensive?

Accepted Answer

Yes they are. The additional cost can vary for certain garment styles/brands but is typically $2.00 for 2XL, $3.00 for 3XL, $4.00 for 4XL and $5.00 for 5XL.

Question 8

When Is Payment Required?

Accepted Answer

Orders must be paid in full before the order can be processed unless otherwise approved by Syracuse Screen Printing Co. staff.

Question 9

What Payment Types Do You Accept?

Accepted Answer

1. Cash
   2. Credit or Debit Card (3% processing fee will apply for anything over $500.)
   3. Personal or Business Check
   4. Cashier's Check or Money Order
   5. Electronic Check / Bank Transfer / PayPal

Question 10

How Long Does Shipping Take & What Does It Cost?

Accepted Answer

Our shipping is done with UPS and we offer free ground shipping with every order. Use the UPS map below to determine the exact time for your location (with standard ground shipping). Rush shipping options are available.
 
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Question 11

I Don’t Have Artwork, Can You Create A Design For Me?"

Accepted Answer

Whether you have an existing design that you need revised or simply just an idea for a design, we have you covered! Contact Us (mailto:info@ssp315.com)to have one of our designers work with you 1-on-1 to bring your ideas to life or checkout our easy to use Design Studio (javascript:void(0))and create your design today!

Question 12

I Already Have A Design, How Do I Provide You With It?"

Accepted Answer

Email us whatever files you have and we will take it from there!

Question 13

How Many Colors Can You Print?

Accepted Answer

Strictly speaking, we can print six different ink colors at a time. However, we use several techniques to increase the number of perceived colors in a print. Halftone and Simulated Process printing allows us to produce full color prints similar to photos.

Question 14

Who Supplies The Garments?

Accepted Answer

We supply the garments.

Question 15

What Type of Garments Do You Supply?

Accepted Answer

We can supply just about any garments. We carry all of the major wholesale brands, offering a wide variety of blank garments. Explore the options in our Online Catalog.(https://www.sportswearcollection.com/?site=EYJNTQZVCN)

Question 16

Will The Garments Shrink?

Accepted Answer

That depends on the type of fabric they are made of. Garments that are 100% polyester are just about the only garments that will not shrink. Every cotton garment, even “pre-shrunk” cotton garments are going to shrink a little when washed and dried. Garments that are made of a polyester and cotton blend (typically 50/50) should have very little shrinkage, though most anything will shrink if dried on a hot temperature - especially cotton. One way you can avoid shrinkage is to wash with cold water and dry on low/cool or hang dry (your best option).

Question 17

Can I Order Different Garment Colors And Sizes?

Accepted Answer

Yes! You can choose all sorts of different colors and sizes with your order as long as the design being printed is the same.

Question 18

Can I Order Multiple Garment Styles?

Accepted Answer

Yes! You can choose multiple garment styles with your order as long as the design being printed is the same.

Question 19

Can I Change The Ink Color On Some Of My Shirts?

Accepted Answer

Yes! If you have one design, but want it printed in multiple ink colors, that is not a problem as long as each ink color is printed on at least six items.

Question 20

Can I Get 100 T-Shirts With Two Separate Designs?

Accepted Answer

Yes you can, but pricing is based on the total number of items per design so it would have to be priced as two separate 50 piece orders.

Question 21

Will I Get A Proof To Review Before My Order Is Printed?

Accepted Answer

Yes of course! Artwork/mockup approval is a standard part of our order procedure. Once you place your order we will put together a digital proof or mockup showing the artwork and it’s placement on an item template. We do not move forward with the production process until you have approved the digital proof.

Question 22

Can I Get A Sample Before I Order?

Accepted Answer

We can have a blank sample sent right to your door so you can make sure it fits and feels the way you want it to. There is no charge as long as you place an order with us. If you want a printed sample that is not a problem but we will have to charge you a $75 sample fee.

Question 23

How Do I Place An Order?

Accepted Answer

To place an order simply Contact Us and a representative will guide you through the order process.
 
For more information see Order Process.(javascript:void(0))

Call Us Today!

315-399-3926

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